Shipping policy

Delivery

UK delivery is free on every order, sent by Royal Mail Special Delivery, fully insured until the moment it is signed for.

Every parcel requires a signature. If nobody is there to sign, it goes to your local delivery office for collection — you will need photo ID to pick it up.

Parcels are sent in plain protective outer packaging with "Amada Diamonds" as the return address for insurance purposes. The jewellery itself is inside, in its gift box.

International delivery

We ship worldwide. International orders are sent by FedEx or Royal Mail International, and are charged at international economy rates, calculated at checkout.

Import duties and taxes are set by the destination country and are the recipient's responsibility. Delivery timescales outside the UK vary by destination and by customs.

How long your order takes

The estimated dispatch date is shown on each product page — that is the figure to work to.

Ready to ship means the piece is already made, finished and hallmarked, so it does not need the two to three weeks a made-to-order piece spends at the bench. It still goes through final checks and secure packing before it leaves us, so allow a few days for dispatch rather than same-day.

Made to order pieces are built for you in our Hatton Garden workshop, then sent for London hallmarking before dispatch. Most take about two to three weeks.

If you are buying against a fixed date, tell us at the start and we will only show you what can realistically make it.

Can I get it sooner?

Often, yes. We can meet shorter deadlines more often than you would expect. Call us on +44 20 8089 4040 or email sales@amadadiamonds.com with the specific piece and the date you need it by, and we will tell you honestly whether it is possible.

Delivering to a different address

We can ship to an alternative address. If the order was paid for by debit or credit card we will need additional proof of identity and address first — it protects you as much as us.

Collecting in person

Orders can be collected from our London showroom by prior arrangement with the sales team. The person collecting must be the person who paid, and must bring photo ID.