Refund policy
Returns
We offer 30-day free returns on eligible pieces — you have 30 days from the day your order is delivered to request a return, and there is no restocking fee when the conditions below are met.
To be eligible, the item must come back to us unworn, undamaged, and in the same condition you received it, with any tags attached and in its original packaging. You will also need your receipt or proof of purchase. Return postage should be insured and signed-for (see address below).
To start a return, email sales@amadadiamonds.com with your order number, or call us on +44 20 8089 4040. We will confirm the return and tell you how to send the item back. Please include a short note in the package saying why you are returning it — it lets us process the refund faster.
Send returns using an insured, signed-for service, insured for the full value, to:
Amada Diamonds Suite 8, 88–90 Hatton Garden London EC1N 8PN United Kingdom
You are welcome to drop off in person at our Hatton Garden showroom instead. Book a time first, and bring photo ID.
Items we cannot accept back
- Bespoke and made-to-order pieces made to your own specification
- Engraved items, where the engraving was requested by you
- Items already resized at your request
- Gift cards
If you are unsure whether your piece falls into one of these, ask us before you order rather than after. We would rather have that conversation early.
Damaged, faulty or wrong items
Please check your order as soon as it arrives. If anything is damaged, faulty, or not what you ordered, contact us immediately at sales@amadadiamonds.com and we will put it right.
This is separate from the 30-day return window, and nothing in this policy affects your statutory rights under UK consumer law.
How refunds are processed
Every returned item is inspected before a refund is issued — with jewellery this is standard, and it is how we confirm a piece has come back in the condition it left in.
Once it passes inspection we will contact you by phone or email and refund your original payment method within 10 working days. Your bank or card issuer may take a few days more to post it. Refunds against a finance agreement can take longer, as they have to be processed by the finance provider.
If a return does not meet the conditions above we will contact you before taking any action, and send the piece back to you at no charge.
Exchanges
The quickest way to exchange something is to return the original item and place a new order once the return is accepted. That way the new piece is on its way to you without waiting on the inspection of the old one.
Resizing
Resizing is not a return. We resize any ring we have made free of charge, for life — if the fit is wrong, you do not need this policy, you just need to send it back with a note saying what size you need. Sending a ring for resizing does not use up your 30-day return window, but note that a ring that has already been resized cannot then be returned for a refund.